Individual Responsibilities
•Provide first and second-level technical support to end-users for hardware, software, and network issues. •Install, configure, and maintain operating systems, software applications, and IT infrastructure. •Monitor and support daily IT operations, ensuring optimal system performance and uptime (ERP Totvs). •Assist in the management of cloud and on-premises systems, including Microsoft 365, Active Directory, and file servers. •Troubleshoot and resolve technical issues related to workstations, printers, mobile devices, and connectivity. •Coordinate with vendors and third...