• Excellent verbal and written English communication (formally evaluated)—able to accurately interpret complex inquiries and distill information into digestible customer-facing responses […]
• Hands-on experience troubleshooting/investigating AWS, APIs, reading and analyzing logs, monitoring/alerting, incident management, and reporting […]
Main Activities and Responsibilities • Own and manage inbound S1, S2 and L1 escalated S3 tickets within our Support queues, providing resolution on complex issues while delivering high customer satisfaction […]
Soft Skill (Personal characteristics) Language ...