This role plays a critical part in ensuring high-quality service delivery, maintaining team performance, and continuously improving operational efficiency. […]
Report team performance, escalations, and client satisfaction metrics to the VP of Client Services on a regular basis, including actionable insights and recommendations for improvement. […]
Ensure that all team members follow HIPAA guidelines and client confidentiality protocols Qualifications Proven experience in customer service or virtual assistant management, preferably in the healthcare industry. […]
Background in coaching and developing...