• Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications […]
• Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations […]
• Provides ongoing and timely communication via phone and email to customers regarding the status of their requests. Provides on-call support during evenings and weekends as required by a...